Terms & Conditions

When you buy from us we want you to be completely satisfied with your purchase.

In accordance with the Consumer Protection (Distance Selling) Regulations 2000 (note: these do not apply to business purchases) and the Electronic Commerce (EC Directive) Regulations 2002 we make the following promises to you:


Cancellation:

If, for any reason, you wish to cancel your order you can do so by either filling out the contact form. Most items are despatched from stock so you must let us know as soon as possible quoting the reference number given to you on your order confirmation.

Cancellations should be notified to us in writing no more than seven working days from the day after that on which the goods are received by the you. The goods must be returned to us in perfect condition, with any packaging, protective coating and components complete and intact.

Custom items, special order items and items specifically modified to your requirements are excluded from the seven day cancellation period.

Cancellations may be subject to a 5% processing fee, which is due to bank charges on the card payment and subsequent refund. Please note that no payment is taken from your card until your order is ready for despatch except in the case of special order items, custom items and items you want reserving on back-order. Where the goods have already been despatched and are free from defect the full cost of carriage both ways will be at your expense.

Cancellations outside the seven day period or goods which are not returned in perfect condition may result in a 15% restocking fee. Any such returns must be agreed with us and the full cost of carriage both ways will be at your expense.


Defective Materials:

Your goods should be free from defect and fit for the purpose intended.

Our goods are guaranteed free from defects in material or workmanship.

In the unlikely event that there is a problem with materials or workmanship in any way then please let us know through the contact form and we will issue you with a returns number.  Please note that the goods will be returned to us at your expense, however if upon inspection at our premises they prove to be faulty then we will replace them free of charge.

We cannot be held responsible for any damage caused by goods which are incorrectly used or fitted.

Your statutory rights are not affected.


Performance:

Despatch:
- Stock items normally same working day if order received before 12 noon.
- Special order items can take a while depending when they are ordered    and what the item is.  If your requirement is urgent please contact us for leadtimes.
- Custom printed labels can take anything up to 2-3 weeks from approval of artwork to produce but may be sooner depending on label type.  If your requirement is urgent please contact us for leadtimes.
Delivery - Mainland UK:
Item	Method	Delivery Time
Paper Rolls	Courier	1-3 working days
Price Guns	Courier	1-3 working days
Price Labels full boxes	Courier	1-3 working days
Price Labels 10 packs	Post	1-3 working days
Ribbons/Ink	Post	1-3 working days

The UK Mainland (AM Delivery) option is only available on courier delivery at an extra charge.


Delivery - Northern Scotland and UK Islands:

Whilst despatch will normally be same working day for orders received before 12 noon shipments to Northern Scotland and UK Islands may take between 1-5 days to deliver.
 
If there is a delay we will contact you to let you know a revised delivery date and give you the opportunity to cancel your order.

We do not have any control over third parties such as the Royal Mail or courier companies. Whilst we will make every effort to maintain our despatch and delivery times we cannot guarantee them and we accept no liability for any losses arising from delays or non-delivery.

Time limit for claims - please notify us in writing within 3 days of receipt of goods if you experience any problems with shortages, incorrect items or damaged goods (for damaged goods please sign as 'damaged' with the courier on receipt and retain any packaging for inspection).


Free Carriage:

Carriage is free on standard (next day) UK mainland orders of £60 or over.

For AM Delivery orders and UK Islands orders of £60 and over the standard (next day) UK mainland carriage rate is subtracted from the delivery charge to give a reduced rate.


Retention of Title:
Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with the seller until the seller has received payment of the full price of all goods and services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer.


Privacy, Data Protection and GDPR:

When you use our website we may collect certain information about you including any information allowing us to identify you as an individual, for example, your name, your email address and your telephone number.

Information We Collect About You:
- your name
- your billing and delivery addresses if you are placing an order
- your telephone number
- your email address
- if you register with us, a password
- If you are placing an order, we will also ask for your payment card number, expiry date and CVV number
- If you are placing an order, information about the device you have used, including the manufacturer, model and operating system, IP address, browser type and mobile device identifiers

Why We Ask For This Information:
When you place an order online or by phone we need your contact and payment information to enable us to take payment and fulfil your order.

How We Use Your Information:
We have set out below the purposes for which we use your information. We are also required by law to state a "legal basis for processing", i.e. to tell you on what grounds we are allowed to use your information, and this is also set out below.

We do not use your information for any marketing purposes, and due to the nature of our products our website is only intended for business use.

How Long We Keep Your Information:

We are required by law to keep your information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

Who We Share Your Information With:

- We may pass information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks. We may also disclose information to the police and other law enforcement authorities in connection with the prevention and detection of crime.

- We may pass information to our insurers in the event that a claim is made or could be made against us.
In the event that we sell or buy any business or assets, we may disclose information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), information held by us will be one of the transferred assets.

- We may pass your information to third parties if we are under a duty to disclose or share your information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates) or to protect our rights, property or safety or those of our customers, employees or other third parties.

- We do not sell your information or pass it to third parties for marketing purposes.

Where Your Information Will Be Processed:

Your information is stored and processed inside the European Economic Area (EEA).

Your Rights:

You have the right to ask us to:
- Confirm what information we hold about you and provide you with a copy of that data.
- Correct any information that is inaccurate.
- Remove your information where there is no good reason for us to continue to hold that data.
- Temporarily stop using your information if you are questioning our right to use that data.
- Stop using your information unless we can demonstrate a valid reason why we need to continue to hold that data.
Provide you with the information that you have provided to us, in a structured and commonly-used electronic format. This applies where we are using your information on the basis of your consent or because it is necessary to perform a contract with you (see "How We Use Your Information" above).
- Our security procedures mean that we may request proof of identity before we are able to disclose your information to you or comply with other requests.

We want to make sure that the information we hold about you are accurate and up to date. If any of the details are incorrect, please let us know (see below) and we will amend them.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you're not happy with how we've handled your information.

How To Contact Us:

By using our Contact Form

By Telephone:
+44 (0)114 2967613 within the hours of 9-5 GMT, Monday to Friday.

By Post:
Bag Man Direct Ltd
T/A Till Roll Man
Concept Building
285-289 Chesterfield Road
Sheffield
S8 0RT

Protecting Your Information:

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your information if you share your computing device or use a computing device in a public place such as a library or internet cafe.

Cookies:

When you use our website cookies are stored on your computer as follows:
- 1 cookie to check if cookies are set.
- 2 cookies to keep your session and user id so that we can keep track of your shopping cart from page to page.
- If you have a login with us 1 cookie containing your customer account number
- If you have a login with us 1 cookie containing your VAT status

Changes To Our Privacy Policy:

We may update this policy from time to time. The latest version will be posted on our website.

Security and Card Transactions:

Our payments are processed by a third party payment provider, Global Payments.

When you enter your credit card details you are doing so on a secure server with High-Grade Encryption compliant with PCI level 3.1.

If you choose to store your card it is saved in a secure, tokenised form by our third party payment provider, Global Payments.

Please note that payment is taken in advance for special order items, custom items and items you want reserving on back-order.


Export:

Please note that any import duties and taxes will be payable by you on arrival in your country.


Intellectual Property:

The words "The Till Roll Man", "Till Roll Man" and the Cash Register Logo are Trade Marks of The Bag Man Direct Ltd T/A Till Roll Man.


Law applicable:

The Contract shall be construed and interpreted in accordance with the laws of England and subject to the jurisdiction of the English courts.


Complaints:

We want you to be completely happy with your purchase and shopping experience with us but if you are dissatisfied in any way at all then we want to know about it.

Any complaints will be acknowledged within 5 days giving details of the contact within our organisation who is dealing with your problem.

If you wish to raise a complaint you can do so by various means:

By using our Contact Form

By Telephone:
+44 (0)114 2967613 within the hours of 9-5 GMT, Monday to Friday.

By Post:
Bag Man Direct Ltd
T/A Till Roll Man
Concept Building
285-289 Chesterfield Road
Sheffield
S8 0RT

Please give full details of your problem and include your order reference (if applicable) as well as name, postal address, email and daytime phone number.